Refund policy

Bango Cart Return and Refund Policy

At Bango Cart, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with our straightforward return and refund process.

Returns

• Eligibility: You have 7 days from the date of purchase to return your item. To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging.

• Non-Returnable Items: Certain items are not eligible for return, including gift cards and items purchased on final sale.

• Return Process:

1. Contact Us: Please contact our customer support team at info@bangocart.com with your order number and reason for the return.

2. Return Authorization: We will provide you with a Return Authorization Number and instructions on where to send your return.

3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, items not in their original condition, or items missing parts).

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert email] with details of the issue, and we’ll guide you through the process.

Gifts

• Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• Non-Gift Returns: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.